Blogs

Secure, Modernize, or Replace? Understanding the Options for your Legacy System

By Shauna Bittle posted 5 days ago
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Technology evolves at lightning speed, and it doesn’t take long for the applications and hardware that once promised to serve all your organization’s needs to become a legacy system – and for that legacy system itself to present a business problem. At ImageSource, we like the definition put forward by Washington state CIO Bill Kehoe: “A system slips into legacy status when its inherent limitations become a constraint or a risk to the lines of business it was built to support.” Let’s look at some of the problems associated with legacy systems and strategies for overcoming them: To begin with, legacy systems are expensive to maintain . ...
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Staying One Step Ahead of Cyber Criminals: NYDFS Updating Cybersecurity Regulation for 2023

By Zasio Staff posted 5 days ago
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This article first appeared on Zasio.com By Frank Fazzio — Zasio Senior Analyst Since 2017, the New York Department of Financial Services (NYDFS) cybersecurity regulation has established minimum cybersecurity requirements for financial services companies that are licensed or registered by NYDFS. The regulation is set to be updated [1] in 2023 to address the ever-increasing sophistication and scope of cyber threats. NYDFS issued a draft regulation last November, and the public comment period ended on Jan. 9. NYDFS is currently reviewing those comments, and a final rule is expected later this year. Just like California’s emissions regulations’ far-reaching ...
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Why now is a good time to get executive buy-in for your compliance initiatives

By Sarah Gayda posted 9 days ago
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Compliance and risk is the top priority for information managers according to AIIM’s 2023 State of the Intelligent Information Management Industry . Colligo’s polling found the same thing during our recent webinar Optimize Microsoft 365 & Do More with Less . However, according to other research, this is at odds with what senior leadership views as its primary goal: cutting and managing costs. And this is an opportunity for information management professionals! The time has never been better to demonstrate how compliance and risk mitigation initiatives support prudent financial measures. Read our blog post Data Compliance ...
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Managing Means Securing: Information Security for RIM Professionals

By Zasio Staff posted 25 days ago
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This article first appeared on Zasio.com It’s Monday morning and you’ve logged in to start working on your inbox. One email jumps out first: over the weekend a sales team member had their company laptop and a thumb drive stolen at a coffee shop. Or, they accidentally left it there—they’re not quite sure how it got away. Regardless, a Good Samaritan has just dropped off both at reception. But they left without leaving a name or saying much of anything. In another email, you learn an engineer realized they accidentally sent two large customer files early last week…to the wrong customer. Follow-ups to the recipient and their team have gone unanswered. A third ...
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Standby, RIM/IG Professionals: SOC 2 Applies to You, Too!

By Zasio Staff posted 04-21-2023
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This article originally appeared on Zasio.com By Jennifer Chadband -- JD, CRM, IGP, ECMp / Senior Analyst/Licensed Attorney Records management and information governance professionals are all too aware data breaches are on the rise. Clients know, too—and they are looking for organizations that fight back. Obtaining SOC 2 certification is one way to show your organization takes data security seriously. RIM and IG professionals play a central role in data security, and RIM/IG’s cross-organizational nature is the ideal launch pad for your organization’s information security and protection initiatives, including SOC 2 certification. What is SOC ...
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Using a Document Portal with an Imaging System

By Cameron Marks posted 04-17-2023
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Here’s the situation: Your financial institution is looking for a more convenient way to collect and organize documents from customers or members. One idea that keeps coming up involves using an online portal that would allow people to securely upload their electronic files. When used properly, an electronic file sharing system can create efficiencies for both the end user and the financial institution. Many such systems exist, but simply collecting documents is only one part of the story. You need a seamless handoff from your portal to your document imaging system. This article shares two “plays” for collecting electronic documents with a portal and saving ...
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All You Need to Know About Saving Outlook Attachments to SharePoint

By Sarah Gayda posted 04-13-2023
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More than 25% of business emails now contain an attachment, according to a recent study . One look in your in-box and it’s easy to see that email attachments are a ubiquitous part of everyday business communication. But more importantly, email attachments increasingly contain business-critical information. That means you need the best method for storing Outlook emails and attachments, so they can be efficiently surfaced again later. Enter SharePoint Online. Saving Outlook email attachments to SharePoint provides improved security & compliance, efficiency, large storage capacity, knowledge management, and integration with other applications. ...
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Advancing Commercial Lending by Selecting the Right Technology for Your Credit Union

By Cameron Marks posted 04-13-2023
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Credit unions seem increasingly interested in growing their commercial loan portfolios, especially in light of recent and ongoing changes to business lending rules . Members are also poised to benefit from these changes, which open up new sources of funding for business owners and encourage increased competition in the market. Despite the potential opportunities, some credit unions have been hesitant to embrace commercial lending. Let’s look at some of the challenges facing credit unions and how technology may hold the key for confidently moving forward. Roadblocks to Commercial Lending at Credit Unions Building a commercial loan portfolio requires ...
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Leveraging Technology to Achieve a Better Commercial Lending Workflow

By Cameron Marks posted 04-12-2023
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Commercial lending can be incredibly complex and involve multiple stakeholders, guarantors, documents, and processes. Efficient and effective collaboration is key, but outdated systems and assumptions inhibit financial institutions from scaling their commercial lending operations. Selecting the right technology can streamline collaboration for commercial lenders, especially when it automates time-consuming administrative tasks. Common Challenges Facing Commercial Lenders A commercial loan has many potential points of failure—especially when a financial institution relies on paper documents, manual tracking systems, and interoffice mail. Here are just ...
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Re-Centering Citizen Engagement around the Digital Experience

By Shauna Bittle posted 04-10-2023
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For years, the nature and quality of digital transactions were shaped by the needs of online retailers. Changes in design, user experience, and process automation were all focused on making it easier for businesses to reach customers – and for customers to complete purchases. The pandemic-response shift to remote work inspired other sectors to follow the lead of eCommerce and move operations to the cloud. Though the speed of digital transformation was driven by necessity, government agencies especially realized the benefits of offering constituent services through digital channels. Here are five ways that digital experiences enable government agencies ...
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Robotic Process Automation is the Next Chapter of the Staffing Industry’s Development – Part 2 Leverage Automation to Optimize the Recruiter Workflow Experience

By Shelly Mahon posted 04-05-2023
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In the first article of this series , I introduced the concept of how robotic process automation (RPA) technology is going to be foundational for growth in the staffing industry, specifically as it relates to automating the majority of the sourcing process. The overall message is that automation allows recruiters to spend more time consulting with prospective candidates, instead of doing the repetitive output tasks needed to achieve productivity targets. While the primary purpose of investing in RPA technology is to increase the company-wide ratio of job placements per recruiter, it will ultimately elevate the profession by reducing aspects of the job ...
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Tracking Total Application Time and Pipeline Bottlenecks in the Commercial Lending Process

By Cameron Marks posted 04-04-2023
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Loan file complexity, manual processes, and lender oversights aren’t the only things getting in the way of efficient commercial lending workflows . Being able to accurately track commercial lending pipelines and related metrics—especially total application time—is key for identifying bottlenecks, streamlining operations, and ensuring smooth experiences for customers and members. Let’s take a closer look at how technology can help financial institutions elevate the impact of their commercial lending metrics and workflows. Roadblocks to Clarity in Commercial Lending Each commercial loan will likely involve many stakeholders, multiple pipeline stages, ...
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Don't Let Your Automation Investment Go to Waste

By Shauna Bittle posted 03-28-2023
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A dysfunctional business process became an operational bottleneck and you saw the potential for automation to boost efficiency, speed outcomes, and free staff time. So you gathered requirements, identified a promising solution, and made the investment. But now your staff haven’t adopted the solution, or they’re not making use of its full functionality. You’re just not seeing the ROI you expected. It happens to the best-run organizations – a lot of investment in time and capital is made for a system to be underutilized or worse, mothballed. But why? And what can you do about it? Common Reasons Process Automation Doesn’t Lead to Expected ...
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Don’t Let Your Automation Investment Go to Waste

By Shauna Bittle posted 03-28-2023
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A dysfunctional business process became an operational bottleneck and you saw the potential for automation to boost efficiency, speed outcomes, and free staff time. So you gathered requirements, identified a promising solution, and made the investment. But now your staff haven’t adopted the solution, or they’re not making use of its full functionality. You’re just not seeing the ROI you expected. It happens to the best-run organizations – a lot of investment in time and capital is made for a system to be underutilized or worse, mothballed. But why? And what can you do about it? Common Reasons Process Automation Doesn’t Lead to Expected Improvement ...
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Federal Government Records Management Must Include Email

By Sarah Gayda posted 03-28-2023
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Better email management can significantly improve government agencies’ ability to respond to FOIA requests Within United States Federal Government agencies, managing records and information is an integral part of everyday work. You must comply with memorandums and directives for record classification and retention. In part, this is so you can respond to the constant stream of Freedom of Information Act (FOIA) requests that many federal agencies receive. When a FOIA request is received, your agency must be able to produce all records pertaining to the issue in question. And many of these are email records . The practice in many departments ...
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Intelligent SharePoint Online Migration Is Easier Than Ever

By Sarah Gayda posted 03-16-2023
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Majority of companies looking to migrate to SharePoint Online soon & proactively implement governance and compliance measures from the get-go Many organizations have yet to move to Microsoft 365 and SharePoint Online, according to our recent findings. However, it’s clear that most companies are keen to get there as soon as possible to reap the benefits of the Microsoft Cloud. In fact, teams are actively investigating options and planning their migrations. Many organizations have yet to move to Microsoft 365, but are actively preparing During How to Compliantly & Seamlessly Migrate to SharePoint Online , our recent webinar, ...
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Hyperautomation for the Insurance Industry

By Shelly Mahon posted 03-10-2023
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Zia Consulting is a systems integrator of content management, process management, document capture, and cloud sharing technologies. They are highly focused on helping businesses better manage, process, and secure documents with enterprise automation, federation, integration, and automated governance. With over two decades of experience, they have learned what customers need and the challenges they face when trying to apply the right solutions to business problems. In an ever changing technology climate and shifting economy, Zia is sensitive to helping customers solve the most important problems that will bring the biggest and fastest wins. One of these problems ...
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Role of the Records Manager in a large organization

By Cynthia Perry posted 03-01-2023
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Hi all, I work for a large manufacturing organization (20K + employees) where Records Management currently falls under the Legal function. Recently, as our primary source of records retention moves from paper to electronic, one of the higher ups voiced her opinion that the records management function may no longer be necessary. Her reasoning is that it is becoming an IT function. In addition, there are other roles within the organization whose duties may overlap the records manager tasks - for instance, compliance officer, privacy office, etc. I disagree with this reasoning. Okay, as records manager, maybe I am biased, but I still believe that records management ...
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What are Loan Policy Exceptions?

By Cameron Marks posted 02-27-2023
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Loan policy exceptions are exceptions that are made to a financial institution’s loan policy, which defines how and to whom the bank or credit union lends. Loan policy exceptions occur when a financial institution decides to take actions that fall outside of its standard lending practices. Examples of Loan Policy Exceptions One financial institution could potentially serve hundreds or thousands of individuals, businesses, nonprofits, and other entities. Creating a loan policy that perfectly anticipates and addresses the diverse needs of such a broad customer or member base is practically impossible. Making occasional exceptions to the financial institution’s ...
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The Six Advantages of AP Automation

By Shauna Bittle posted 02-24-2023
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Every organization’s Accounts Payable department seems to have one: the AP guru who knows every code, every vendor, and every account. Your AP professionals may understand the process inside and out, yet they can fall behind at the job without the technology resources they need to deliver excellence. Accounts Payable automation untangles the process by capturing and coding invoices, checking data like amounts and P.O. numbers, and executing and recording payments. Automation validates and routes invoices through approvals while flagging exceptions for human review. It frees AP experts to focus on higher-level tasks like vendor management, financial ...
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